Frequently Asked Questions
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Orders
Kheir Fragrances is proud to offer world-wide shipping through DHL. Shipping is calculated at checkout taxes, duties, and remote area fees will be charged by DHL upon delivery to applicable locations.
In regards to international shipping, there are customs and duty's charged upon delivery by our courier service DHL. These customs and duty's fees correspond to your country's import and tax laws. If you would like an estimate please visit this page for an estimate and enter 3303.00.0000 as the commodity code.
We run discounts and promotions all year, so stay tuned for exclusive deals.
Orders processed in USA will take 3-7 business days to arrive. We try to carry some supply in our Dubai office for ease of shipping for GCC orders. For orders in Dubai, next-day or same-day delivery is available as well as discounted shipping rates across the UAE through Emirates Post. Overseas deliveries can take anywhere from 7-21 days. Tracking and delivery details will be provided in your confirmation email.
If you need to amend your ofter it has been placed, you will need to email us at support@kheirfragrances.com while the order is processing (usually the first 24 hours). Once the processing window has closed, an order cannot be amended or cancelled. We highly suggest to contact us ASAP and we will do our best to accommodate you.
While your order is processing (usually the first 24 hours), we will do our best to accommodate to any address changes. Please email us as soon as possible at support@kheirfragrances.com to make any delivery changes. We will do our best to make any necessary changes.
Every order placed will result in a confirmation email sent to the corresponding order's email address that was inputted during checkout. If you haven't received a confirmation in your inbox or spam folder, please send us an email at support@kheirfragrances.com.
We sincerely apologize for this inconvenience. Please send us an email at support@kheirfragrances.com and we will do our best to resolve this.
Our Perfumes
All Kheir Fragrance House creations are only sold on this website (www.kheirfragrances.com). Any person, business, or site claiming to "sell" our creations is not in any ways affiliated with us, our image, likeness, and intellectual property. Anything purchased outside of our website (www.kheirfragrances.com) cannot be authenticated by us as original and is in no way, shape, or form affiliated with Kheir Fragrances. We cannot guarantee quality or authenticity by any resellers or third-parties.
Kheir fragrances is proud to be cruelty-free. Any animal ingredient (such as musk) is synthetically made.
You can find each perfume's ingredients on the bottom of the perfume box. The ingredient list is also available on the perfume's product page on our website.
Our oils are mass-produced in Grasse, France and our bottles are manufactured in Dubai, UAE.
Kheir Fragrances are manufactured and tested to avoid the risk of allergy. However, we recommend you to perform a skin test before use by applying the product to a small area to test your sensitivity. If a skin reaction occurs, discontinue use and consult a physician if necessary.
Kheir Fragrance House products are subjected to numerous and rigorous tolerance tests at all stages of development and meet the most stringent international standards in order to eliminate any substance with allergenic or irritant properties. However, in the case of discomfort or intolerance, we invite you to contact our Customer Service. Consult a doctor if necessary.
Please send us an email at support@kheirfragrances.com.